Delivery

Countries delivered

Delivery option only for Metropolitan France, Corsica and Monaco

Delivery costs

Shipping costs are to add to products’ selling price and are calculated according to the delivery country.

Delivery deadlines

We will complete your order(s) immediately upon reception of full payment. Delivery deadlines are expressed in working days starting from the shipping date. Considering items in stock on the website, the preparation of the Order is carried out within 72 working hours and the delivery within 72 hours. Up to 72 hours worked from preparation and 72 hours from delivery for items in stock on the website. In accordance with the article L. 114-1 of the French Consumer Code and for any order greater or equal to 500€, customers can request the cancellation of their order in the event that the initially planned delivery time exceeds more than 7 days.. The customers may cancel his order by sending a registered letter with acknowledgement of receipt to Château Cantelauze-Mezy, route de Vire sur Lot 46 700 Duravel.

Delivery problem linked to transport

All order irregularities (damages, item missing in comparison to the delivery form, damages packages, broken items…) must be specified in detail on the delivery order under "hand-written reserve", that you will then have to sign. To achieve this, the customer must confirm the order irregularities by sending to the transporterwithin the three working days following the date of delivery, a registered letter with acknowledgement of receipt exposing the complaints. The costumer must send a copy of the letter by email or by standard post to Château Cantelauze-Mezy, route de Vire sur Lot 46 700 Duravel.